Privacy Policy

This Privacy Policy describes how Trauve (“Trauve”, the “Website”, “we”, “us”, “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from this website.

The Website displays products and services from independent sellers (“Sellers”). We advertise and collect payments on their behalf.

We and our Sellers are committed to protecting your privacy and upholding your rights under the Australian Privacy Principles. By using the Website or providing us with your personal information, you agree to the collection, use, storage and disclosure of personal information by Trauve as set out in this policy.

Collecting Personal Information

When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Minors

The Website is not intended for use by individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We pass on your Personal Information to Sellers for the purpose of fulfilling your order(s). They are contractually obliged to use your Personal Information solely for that purpose, and take reasonable precaution to ensure that your information is safeguarded. Where required, we may share your Personal Information to comply with applicable laws and requests by Government agencies.

Lawful Basis for the Collection of Personal Information

We use your Personal Information to provide services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the website;
• Compliance with our legal obligations;
• For our legitimate interests, which do not override your fundamental rights and freedoms.
 

Retention

When you place an order through the website, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at team@trauve.com.au.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at team@trauve.com.au.

Last updated: 04/11/2021